We do not take prescription requests over the telephone for safety reasons.
Repeat prescriptions can be ordered in the following ways:
- Registered for Online Services click here
- Repeat Prescription Request form click here
- Email: email@example.com
- Post: The Hollies, The Green, Great Bentley, Colchester, CO7 8PJ
All prescriptions will be forwarded to your chosen pharmacy
Whichever method you use to order your medicines, please allow at least three full working days before you intend to collect them from your chosen pharmacy to allow for ordering special items, delivery times etc.
To add or change your chosen pharmacy click here.
Please don’t worry if your medication review date may overrun due to appointment availability. The doctors are usually happy to issue a prescription past this date to allow you time to arrange your appointment.
Prescription query helpline: 01206 257557.
For prescription queries we have the above dedicated telephone number. This number has a facility to leave a voice message. If you are asked to leave a message and it’s before 15:00 in the afternoon, we guarantee you will get a call back that same day. There is no need to leave any more than one message. If you leave a message after 15:00 then you will receive your call back the following working day. We have had to introduce this in order to avoid the prescription issuers being constantly interrupted which can risk errors being made.
Repeat dispensing is the name of a scheme for people who have the same regular medication every single month. It is not suitable for medication that can often change or is not required every month.
Rather than having to request your medication from the surgery every month, it would be much easier for you to just telephone your pharmacy each month and be able to collect it directly from there (or to have it delivered it if this is a service they offer).
All you need to do is ask at your next medication review to find out if you are suitable.
We can then issue six months worth of prescriptions to your chosen pharmacy. You then just need to telephone your pharmacy each time you need your medication before collecting it.
When you collect the last one in that six-month batch, the pharmacy will tell you to order a new batch from the surgery which we will need in writing from you as usual, but you will only have to do this once every six months. This will save both you and us a lot of time and paperwork.